Initial situation
The residence is spread out on a campus and houses elderly and people with disabilities. The campus includes a main house where meals are served, groups can meet, and events can be held. Residents have employment programs that take place throughout the campus. They grow food on their farm, such as meat, milk, vegetables, grains, etc., and make handmade items such as soaps, various things made of wood, or textiles that they sell in the store. They also cook and have a house for laundry. Finally, there are smaller houses with apartments where everyone is housed.
Incident and first reaction
Suddenly, a resident in the laundry room screams, and the caregiver nearby runs to her. The resident is lying on the floor with a frightened expression on her face and water is running out of the washing machine. After a short time, the caregiver realises that the resident is fine, but the washing machine obviously needs help.
Notification
Using her cell phone, she opens a new case for the washing machine at Pulpius. She provides the exact location and everything she observed. Then she sends a notification to the janitorial team. The team leader receives the case and takes it over. He delegates it to a team member and involves an external service provider to solve the case technically. The incident is posted for all staff and residents. No one will go to the laundry with a big bag of laundry and be surprised to find that you can’t wash…
Incident management
Although the nurse is only responsible for the residents, she opens a case with just the information that the problem solvers need. After notifying them, she is off the case. The problem-solving team takes over the case, can divide it among themselves, and may bring in outside personnel.
Benefit
In the event that the resident had been injured, she had first opened the case for them, which they had forwarded to the medical staff. The more versatile the organisation is in using the Pulpius platform, the more resilient it is. Everyone is used to handling it with confidence. Another real benefit of Pulpius is that communication becomes easy for a distributed campus with many different people. Even if not everyone is supposed to see the same information.
