Initial situation
A manufacturer with a large machine park in operation is faced with an above-average defect rate in one of its production lines. This leads to considerable additional costs overall, since the process involves not only semi-finished parts from external suppliers. He has to request additional parts from suppliers because too many are lost. Even more expensive is the loss of production of defectively manufactured products that no longer have any value.
Incident and
first reaction
Initial attempts by the engineers to find the cause of the problem were unsuccessful. Therefore, the management calls together a special unit whose goal is to find the cause. The plant manager is appointed as the leader of the special unit. The management and coordination team consists of several subordinate expert units such as engineers, plant maintenance and operators, and external experts for equipment, procurement, quality assurance…
Notification
With Pulpius, you easily notify expert teams and employees across the organisation. You can prepare the type and content of standard notifications in advance, so it’s faster when you need it.
Incident management
Tasks are assigned to individual teams and their mission is defined. The teams’ current status, hunches, and suspicions are published centrally so that a team can support other teams in their search for the root cause. Procurement assumes that external vendors must deliver higher quality products. The team structure changes as the problem-solving process progresses: experts are removed and new ones are brought in. In Pulpius, the adaptation of individuals and entire teams occurs quickly, intuitively, and collaboratively. Individuals and entire teams adapt quickly, intuitively, and immediately together.
Additional notes: Each subordinate team always has a leader and ensures communication with its superior. Full transparency about the team structure is guaranteed with Pulpius.
Benefit
The uncertainty in such a situation makes it particularly difficult. That’s why a centralised and open flow of information is so important. When a reasonable suspicion arises, all teams must be notified to try to confirm or refute it to speed up the process. The fact that each team has its own area, structured in the same way from the outset, is an important critical success factor in an interdisciplinary and hectic time.
