Initial situation
There is a defect in the water pipe of a large plant in the middle of the old town. The water leaks out. As a result, the offices and apartments on the floors above are not supplied with water. Employees and residents are impatiently waiting for the repair.
Incident and
first reaction
As soon as the water began to leak, janitorial staff shut off the building’s general water supply. Nevertheless, water damage to the building’s basement could not be prevented.
Notification
In Pulpius, the deployed teams consist of property management, reception for communication, internal and external technical staff, and others. There are also many observers involved. All staff from the offices and the residents want to know what the status is and when they expect to receive water again.
Incident management
The case presents many challenges. After the main water supply is shut down, the water line must be repaired at great expense. The budget must be approved by the property owner. The building must remain open for an extended period of time for the repair, so security personnel must be deployed. In addition, since one lane of the main road must be closed, traffic will also be severely impacted.
Benefit
In cases where many departments need to collaborate effectively, a centrally managed platform is a great advantage. In addition, in these cases, where teams are not only made up of internal staff but also include external staff and many concerned observers, it is important to have fine-grained permissions capability. External teams and the public should only see what is of concern to them. With Pulpius you can manage a case for which you have areas for individual teams, for the organisation and for the public.
